Culture
Retailers Are Selling Belonging, Not Goods
The stores thriving in the post-e-commerce era have stopped competing on inventory and started competing on gathering, and the run club is the new loyalty program.
Retail
Culture
Secondhand Goes Upmarket and Decides to Stay
Resale stopped being where people shopped when money was short and became a channel with its own standards, pricing and clientele. The brands that fought it are now operating it.
Technology
The Checkout Is Disappearing, and Retailers Are Ambivalent
Stored credentials, agent-driven purchasing and pay-by-bank rails are dissolving the traditional checkout page, along with the merchant's last moment of control.